Way2Go respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer and rider data when using Way2Go services in Lebanon.
Way2Go is committed to protecting the privacy and personal information of our customers, riders, drivers, and service users.
This Privacy Policy explains how Way2Go collects, uses, stores, shares, and protects information when you use the Way2Go mobile application, Way2Go Rider application, website, delivery services, mobility services, customer support channels, and related platforms.
Way2Go may collect personal information such as your name, phone number, email address, pickup and drop-off locations, delivery details, live location during active services, payment status, device information, order history, support requests, and rider-related information where applicable.
We use this information to create and manage accounts, process delivery and mobility requests, assign riders or drivers, track orders and trips, provide customer support, improve service quality, process payments, prevent fraud, and comply with applicable legal and operational requirements.
For riders and drivers, Way2Go may collect additional information such as identity details, vehicle information, availability status, location during active work, delivery history, and performance-related records. This information is used to manage service operations, ensure safety, support delivery tracking, and improve platform reliability.
Way2Go may share limited necessary information with riders, drivers, customers, recipients, payment providers, mapping services, hosting providers, support tools, and authorities when legally required. We do not sell personal information.
Users may contact Way2Go to request access, correction, or deletion of their account and personal data, subject to legal, security, fraud-prevention, accounting, and dispute-resolution obligations. Google Play also requires apps that allow account creation to provide a way for users to request account and data deletion.
By using Way2Go, you agree to the collection and use of your information as described in this Privacy Policy.
