These Terms & Conditions explain the rules for using Way2Go, including delivery requests, mobility services, rider and driver services, payments, cancellations, user responsibilities, prohibited activities, and service limitations in Lebanon.
Welcome to Way2Go. These Terms & Conditions govern your access to and use of the Way2Go mobile application, Way2Go Rider application, website, delivery services, mobility services, customer support channels, and related platforms.
By using Way2Go, you agree to follow these Terms & Conditions, as well as any policies related to privacy, refunds, cancellations, delivery rules, payments, account management, and user conduct.
Way2Go is a Lebanon-based delivery and mobility platform that connects customers with riders and drivers for pickup, drop-off, delivery, and transportation-related services. Our main focus is delivery, including parcels, documents, business orders, personal items, local errands, and other approved delivery requests.
These Terms explain your responsibilities when using Way2Go, including providing accurate pickup and drop-off details, ensuring items are properly packaged, paying applicable fees, respecting riders, drivers, customers, and recipients, and avoiding any illegal, unsafe, fraudulent, or prohibited activity.
For riders and drivers, these Terms explain the basic rules for using the Way2Go Rider platform, accepting service requests, updating delivery or trip status, handling customer information, following safety rules, and complying with applicable operational requirements.
Way2Go may update, suspend, refuse, cancel, or limit services where necessary due to safety concerns, operational issues, payment problems, wrong information, suspected misuse, prohibited items, unavailable riders or drivers, or events outside our control.
By continuing to use Way2Go, you confirm that you have read, understood, and accepted these Terms & Conditions.
